With BT Versatility business phone system you can:
Manage customers better with easy-to-use ‘call centre’ features
Stop losing customers because nobody’s available to answer
Flexible working – make and receive calls whilst at another location

Features

Technical specifications

ISDN 2 lines

Max 6 ISDN2e

ISDN 30 lines

Max 15 Channels

Analogue lines

Max 12 Loop calling lines

Extension capacity

•Up to 40 Feature phones
•Up to 40 standard 2-wire apparatus
•Max 8 V16 XP console – additional

Extension loop resistance

•67 ohms (0.4 km) 4-wire Feature phones
•336 ohms (2 km) Standard Telephone

Central control unit (CCU) 008

HxWxD: 390mm x 295mm x 160mm

Maximum capacity system
15+40 CCU

•HxWxD: 390mm x 595mm x 160mm
•Customers should allow for growth of system to maximum size when positioning CCU on the wall

Battery back up (where fitted)

12 V/7.2 AH

Mains supply voltage

230V ± 10% @ 50 Hz

Maximum power consumption

350VA

Standard 2-wire telephone signalling

DTMF with Timed Break recall

Serial port

8 bit, no parity, 1 stop bit speed programmable

Voicemail capacities

•40 Individual user mailboxes
•10 Phantom Voice Boxes
•20 Group Boxes
•1 system mailbox (answering machine)

•2 Port: 2 hours messaging capacity
•8 Port: 20 hours messaging capacity
•Maximum message length is default at 1 minute but is programmable up to 5 minutes

Nortel BCM Remote support

Telephone System Remote Support is a service provided by our Qualified Engineers. Our engineer can access your Phone System remotely and fix or configure your phone system. We support the following Phone Systems for Remote Support. Nortel BCM 50 Nortel BCM 200 Nortel BCM 400 Nortel BCM 450 Nortel BCM 450 Rel 5 All versions of BT Versatility Please note: Your phone system must be connected to internet and configure for remote access. If it was not installed by our engineers please also you need to provide the following access details. Telephone System IP address User Name Password If you having problem finding these details dont worry our engineer will help you to find these details. For Remote support Please click here

Because PC world dont want you download their Drivers so click on the following link and then select the product you want the driver for

http://support.thetechguys.com/layout.aspx?CatID={1dfd5c4e-151b-4af0-b6a0-56c82d03fae7}&ID={f41b6c29-4157-40f8-844f-8f84e089b7f4}

PANASONIC PHONE SYSTEM INSTALLATION

Panasonic KX-TES308E Quick Installation Guide

The Panasonic KX-TEA 308 is supplied with a full set of documentation that includes Getting Started Guide, Installation Manual, User Guide, Programming Tables and Feature Guide. The notes on this web page are not intended to be a complete installation manual but we hope they will give you a feel for how easy the system is to install. We will do our best to keep the information up to date but mistakes can happen. If you see any errors, or would like to make suggestions for improvement, please let us know. Remember – the Panasonic documentation supplied with the system is the only authorised installation guide.

Important … A CE stamp is not proof that the system was manufactured for specific use in the United Kingdom but this can be determined by looking at the product label. Systems marked KX-TEA308′E’ are for the U.K. If it is not marked with an E, you may have problems with connection to the U.K. network. Also…the notes on this page may not apply. The Panasonic systems we supply are all E marked and supplied with the standard Panasonic U.K. 12 month warranty. We do not supply grey imports.

1. System Construction

The Panasonic KX-TEA 308 system has capacity for 8 extensions and 3 exchange lines. It is capable of supporting Panasonic proprietary phones (Panasonic KX-T7750, 7720, 7730, 7735) and / or single line devices such as ordinary phones, fax and data modems. This is an excellent system but it is not expandable.

2. Wiring the extensions sockets to line jack units (telephone wall sockets).

The initial system is supplied with eight plug-ended extension cords that plug directly into eight sockets (numbered 01 to 08) located on top of the side of the control unit.. The loose end of the cord (no plug) must be terminated to telephone sockets.

The wiring colour code is as follows:

• Black to pin 3 on socket
• Red to pin 5 on socket
• Green to 2 on socket
• Yellow to 4 on socket

• Pins 2 and 5 are the Voice pair
• Pins 3 and 4 are the Data pair

A Panasonic 7730 ( or the earlier 7735) can be used to configure the system if be connected to the first extension jack (marked jack 01). All proprietary phones (Panasonic7750, 7720, 7730, 7735, 7050, 7020, 7130) must be connected via a secondary wall socket (2/3A). All four wires (as shown above) must be connected.

Ordinary phones can be connected to extension jacks 02 to 08. For ordinary phones only connect two wires to the telephone sockets, red to pin 5, and green to pin 2. These must be connected to a master line jack unit (2/2A). DO NOT connect wires to pins 3 and 4. You can identify a master socket because you’ll see a fairly large capacitor (usually yellow) wired onto the circuit.

Note: Wiring from the control unit to the wall sockets is normally via an MDF (distribution box).

Paralleled connection

An ordinary extension (phone, answering machine etc) can be connected in parallel to a proprietary phone. When an incoming call is received both phones will ring and either can answer the call.

To add an ordinary extension, in parallel to the Proprietary phone, you simply run a lead from pins 2 and 5 of the secondary socket to pins 2 and 5 of the master socket where the ordinary extension will be connected.

3. Wiring to the exchange lines

In addition to the eight extension cords already mentioned, the system is supplied with three plug-ended extension cords that plug directly into three sockets (numbered CO1 to CO3) located on the top of the system. The loose end of the cord (no plug) must be terminated to the exchange lines. If your exchange lines are terminated on a wall socket, you will wire the two wires to pins 2 and 5.

** Paragraph 4 is only applicable if you use structured cabling.

4. Structured cabling, ( i.e. CAT-5 )

One or more rows of the patch panel are normally dedicated to telephone extensions outlets. This section of the patch panel will therefore need to be wired back to the KX-TEA308 Control Unit. When the outlet is for use with a standard telephone you will need to wire the voice pair (green and red wire) from the KX-TEA 308 control unit to pins 4&5 – (normally blue/white & white/blue) on back of the patch panel. When a Panasonic system-phone is to be connected to the telephone outlet you will also have to connect the the data pair (black and yellow wires) to pins1&2 (normally white/orange & orange/white). If there is any doubt as to which connection to use, it would be best to connect only one extension between the control unit and the patch panel and test it before proceeding.

For POTS Telephone

Green and Red from Pansonic to Blue Pair on Patch Panel (normally 5 & 4) – you will then need to use a Mastered BALUN to connect your analogue POTS Phone.

For System Phone

Green and Red from Pansonic to Blue Pair on Patch Panel (normally 5 & 4)

Black and Yellow from Panasonic to Orance Pair on Patch Panel (normally 1 & 2)

You will then need to use a Secondary BALUN to connect your Panasonic KX-T77XX range of phones.

Patch leads will be used at the patch panel to connect (patch) the extension outlet to the appropriate outlet that leads to the correct RJ-45 socket.

A “secondary” adapter will be needed at each RJ 45 socket where a system-phone will be connected and a master adapter will be required at each socket where a standard analogue telephone is to be used.

So…when ordering remember to include patch leads and adapters. We supply patch panels, patch leads, adaptors etc. If you have any doubt as to what is required simply give us a call and we will do our best to help.

Wiring Tip…Be very careful when wiring behind the patch panel as too much bare copper wire may result in interference.

5. Programming

The Getting Started Guide gives clear instructions as to basic programming via a KX-T7730 system-phone. To enter the program mode with a KX-T7730 simply press the programme button followed by * # and your password. However, one of the interesting aspects of this system is the ability to use a PC to configure the system. Windows based software is supplied with the system. You simply load the software and connect to your PC via a USB port. The USB lead is not supplied with the system.

Programming Tips…

Auto Attendant message:-

To activate the auto-attendant feature, use your programming software, click on No. 7 (DISA), then 1. (auto-attendant), Tick the box that says ‘with auto-attendant.

To programme your message…Press the program key (using a KX-T7730 or 7735 system-phone), press store key, go off hook, press 9, press 1 (to record) press 1 to 8 (for auto-attendant message number 1 to , record the message, press store key, message is played back, press program key, go on hook. (ref to page 130 of the User Manual). ‘

Now you have to tell system what message you want the caller to hear…Use your programming software, click on No. 2 (C.O.), then No. 1 (Line Mode), Under Type click Disa…then in the detail box select which message you want the caller to hear…often you will only need one message, i.e. press one for sales, 2 for technical etc.

Idle Extension Hunting:-

Setting up your extension groups is easy and well documented. Once set up, the incoming call will ‘hunt’ for an idle extension within the group. We’ve had a few cases where customers have said group hunting works fine with internal calls but external calls fail to hunt within the group.

To get external calls to hunt correctly the ‘line’ must be configured to direct the call to ‘one’ extension that is within the group. This is called DIL (Direct in Line) mode. To accomplish this you use your Maintenance Console software…click on CO…settings, and you will see that the first column is titled ‘mode’. Click on the word ‘normal’ and change to ‘DIL’. Assign any extension number that is within the hunt group. Presto…the incoming call will now hunt for an idle extension within the group. If you have any problems just give us a call.

External Call Diversion:-

Traditional analogue lines cannot reliably support trunk to trunk call forwarding. If it is necessary to divert calls to an external number, such as a mobile or home number, we suggest using the ‘BT Divert Calling Feature’. When you order your lines ask for ‘Business Divert Lines’…the last we heard BT did not charge extra when these lines were ordered. However, if you already have lines they may charge £1.75 per month, per line. If you have this feature, you can select the line and then key in a code to divert calls…i.e. *21*(number to divert to)#. To turn off the diversion you simply access the line and key #21# . Be sure to check with your service provider ( BT etc.) for current availability and prices.

All station module wiring uses 25-pair cable with a female amphenol connector at the module end.

DSM wiring chart   (1) – Single connector, or bottom connector on DSM 32/32+ modules. (2) – Upper connector on DSM 32/32+ modules.

Pin Wire color Port Set # (1) Set # (2) 26 1 White-Blue Blue-White X01 1 17 27 2 White-Orange Orange-White X02 2 18 28 3 White-Green Green-White X03 3 19 29 4 White-Brown Brown-White X04 4 20 30 5 White-Slate Slate-White X05 5 21 31 6 Red-Blue Blue-Red X06 6 22 32 7 Red-Orange Orange-Red X07 7 23 33 8 Red-Green Green-Red X08 8 24 34 9 Red-Brown Brown-Red X09 9 25 35 10 Red-Slate Slate-Red X10 10 26 36 11 Black-Blue Blue-Black X11 11 27 37 12 Black-Orange Orange-Black X12 12 28 38 13 Black-Green Green-Black X13 13 29 39 14 Black-Brown Brown-Black X14 14 30 40 15 Black-Slate Slate-Black X15 15 31 41 16 Yellow-Blue Blue-Yellow X16 16 32 42-40 17-25 no connections

 

ASM wiring chart

Pin Wire color Port Set # 26 1 White-Blue Blue-White X01 1 27 2 White-Orange Orange-White X02 2 28 3 White-Green Green-White X03 3 29 4 White-Brown Brown-White X04 4 30 5 White-Slate Slate-White X05 5 31 6 Red-Blue Blue-Red X06 6 32 7 Red-Orange Orange-Red X07 7 33 8 Red-Green Green-Red X08 8 34-40 9-25 no connections

 

GATM wiring chart

Line Pin Wire color Module 1 26 1 White-Blue Blue-White Both 2 27 2 White-Orange Orange-White Both 28-3 29-4 no connection 3 28 3 White-Green Green-White Both 4 29 4 White-Brown Brown-White Both 32-7 33-8 no connection 5 30 5 White-Slate Slate-White GATM8 6 31 6 Red-Blue Blue-Red GATM8 36-11 37-12 no connection 7 32 7 Red-Orange Orange-Red GATM8 8 33 8 Red-Green Green-Red GATM8 40-15 49-24 no connection Aux 50 25 Violet-Slate Slate-Violet Both

BCM50 is the model in the Nortel Business Communications Manager range which is specifically adapted for the small customer site. As with the larger BCM models, the BCM 50 has a rich feature set, with an advanced suite of applications and connectivity.

In line with its positioning within the BCM product family, several of the BCM50′s capacities and capabilities are less extensive than that of BCM200 and BCM400. If a particular customer site requires capabilities beyond that of BCM50, it is recommended that one of the larger BCM systems be used.

The purpose of the following table is to help identify the differences in capacity and functionality between BCM50 Release 1.0, BCM200 Release 3.6 and BCM400 Release 3.6. Additional comments are indicated for BCM 3.7 enhancements on BCM200 and BCM400.

Chassis	BCM50	BCM200	BCM400
Digital Station ports on main unit motherboard	12	0	0
Analogue Station ports on main unit (North American analogue only)	4	0	0
Analogue Trunk ports on main unit (North American Loop Start only)	4	0	0
MBM slots in chassis	0	2	4
Support for 6-slot BCM Expansion Unit	N	N	1
Support for 1-slot BCM Expansion Unit	2	N	N
Maximum MBMs supported, including MBMs in Expansion units	2	2	10
Ethernet LAN ports, Switched. *3 on BCM50, 6 on BCM50a and BCM50e	3 or 6*	0	0
Ethernet LAN ports, Connected to Integrated Routed *BCM50a and BCM50e router connects integral Ethernet switch to WAN interface	1*	2	2
Ethernet LAN port, Non-Switched, Non-Routed	1	0	0
Optional Redundant Hard Drives, Power Supplies, Chassis Fans	N	N	Y
Page Output & Page Relay ports	Y	Y	Y
Auxiliary Ringer port	Y	Y	Y
Music Input port	Y	Y	Y
Rack-mount, Wall-mount, and Desk-mount options	Y	Y	Y

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Media Bay Modules	BCM50	BCM200	BCM400
Support for DSM16+ MBM, 16 digital stations	Y	Y	Y
Support for DSM32+ MBM, 32 digital stations	Y	Y	Y
Support for BRI MBM, 4 loops	Y	Y	Y
Support for DTM MBM, 1 loop *Max 3 DTMs per system	Y	Y	Y*
Support for GATM4 MBM, 4 analogue trunks, available for limited markets only	Y	Y	Y
Support for GATM8 MBM, 8 analogue trunks, available for limited markets only	Y	Y	Y
Support for ASM8+ MBM, 8 analogue stations, available for limited markets only	Y	Y	Y
Support for FEM6 MBM, 6 Norstar Expansion modules	N	Y	Y
Support for DECT8 MBM, 8 base stations, 32 handsets	N	Y	Y
Support for DMC-080 DECT Controller, 2 base stations, 8 handsets	N	BCM 3.7	BCM 3.7
Support for DMC-320 DECT Controller, 8 base stations, 32 handsets	N	BCM 3.7	BCM 3.7

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IP Terminals	BCM50	BCM200	BCM400
Maximum IP Clients *BCM200/400 maximum is subject to engineering rule	32	90*	90*
Support for i2001, i2002, i2004	Y	Y	Y
Support for i2007	N	BCM 3.7	BCM 3.7
Support for i2050, for Windows PC	Y	Y	Y
Support for i2050mvc, for Pocket PC	N	Y	Y

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Digital/Analogue Terminals	BCM50	BCM200	BCM400
Digital telsets M7000, M7100, M7208, M7310, M7324, CAP (post-1993)	Y	Y	Y
Digital telsets N7100, N7208, N7310, N7324, CAP-N	Y	Y	Y
Digital telsets T7000, T7100, T7208, T7316, T7316E, T24	Y	Y	Y
ATA-2 Analogue Terminal Adapter	Y	Y	Y
BST Doorphone *with release 2	Y*	Y	Y
Analogue stations on ASM8+ for UK and NA Loop Start markets	Y	Y	Y
Analogue stations on ASM8+ for Poland	N	BCM 3.7	BCM 3.7
ISDN S-Loops on BRI MBM	Y	Y	Y

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Wireless Terminals	BCM50	BCM200	BCM400
DECT Handsets C4010, C4010Ex, C4020, C4050 *Only with DECT-MBM system	N	Y*	Y*
DECT Handsets 4135, 4145, 4145Ex *Only with DMC-080 or DMC-320 system	N	BCM 3.7	BCM 3.7
Nortel WLAN VoIP Handsets 2210, 221 *Must use WLAN 2245 IP Telephony Manager	N	Y*	Y*
Symbol WLAN VoIP Handsets, Netvision Phone, Netvision Data Phone	N	Y	Y

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IP Trunks	BCM50	BCM200	BCM400
VoIP Trunks *BCM200/400 maximum is subject to engineering rules	12	60*	60*
H.323 VoIP trunks	Y	Y	Y
SIP trunks	N	Y	Y
Codecs G.711, G.729	Y	Y	Y
Codec G.723	N	Y	Y
MCDN over H.323	Y	Y	Y
T.38 Fax	Y	Y	Y
ITG 3.01 Interoperability	Y	Y	Y
CS1K Rls 3.0 Interoperability, Gateway & Gatekeeper	Y	Y	Y
CS1K Rls 4.0 Interoperability, Gateway & Gatekeeper	Y	Y	Y
CS2K SN07 Interoperability, Gateway & Gatekeeper	Y	Y	Y
CS2K SN08 Interoperability, Gateway & Gatekeeper	N	BCM 3.7	BCM 3.7
Radvision Gatekeeper ECS 3.2	N	Y	Y
Quality of Service in Gateway, VoIP packet tagging using DSCP	Y	Y	Y

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TDM Trunks	BCM50	BCM200	BCM400
ETSI BRI – Euro ISDN2e	Y	Y	Y
ETSI PRI – Euro ISDN30	Y	Y	Y
DPNSS	Y	Y	Y
DASS2	Y	Y	Y
MCDN on PRI	Y	Y	Y
ETSI Q.SIG, on BRI and PRI	Y	Y	Y
Analogue, Loop Start, North America (via MBM)	Y	Y	Y
Analogue, Loop Start, North America (on Main Unit)	4	N	N
Analogue, Loop Start, UK (via MBM)	Y	Y	Y
Analogue, Loop Start, Poland (via MBM)	N	BCM 3.7	BCM 3.7

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Voice Applications	BCM50	BCM200	BCM400
Maximum combined voice ports (channels) available for Auto Attendant, Custom Call Routing, Voicemail, Call Centre & Fax *BCM200/400 maximum is subject to engineering rules	10	32*	32*
Auto Attendant, Greeting Tables	4	4	4
Custom Call Routing, CCR Trees	8	8	8
CallPilot Voicemail, maximum mailboxes	1000	1000	1000
Unified Messaging Clients *If more than 100 UM clients, BCM200/400 requires 256MB RAM upgrade	50	200*	200*
Audio prompt languages, EMEA: English, French, Spanish, Italian, German, Dutch, Danish, Norwegian, Swedish	Y	Y	Y
Audio prompt languages, EMEA: Russian, Arabic, Hebrew	Y	BCM 3.7	BCM 3.7
Telset display prompt languages, available in EMEA PBX core profiles: English, French, Spanish, Italian, German, Dutch, Danish, Norwegian, Swedish, Turkish, Portuguese (Brazilian)	Y	Y	Y
CallPilot client support for MAPI and IMAP clients	Y	Y	Y
CallPilot Fax Messaging, max 2 ports	Y	Y	Y
CallPilot Fax Overflow, max 2 ports	Y	Y	Y
CallPilot Fax-On-Demand, max 2 ports	Y	Y	Y
Message Networking VPIM & AMIS	Y	Y	Y
Basic Call Centre, 2 skillsets, 10 agents	Y	Y	Y
Professional Call Centre, 50 skillsets, max 80 agents	N	Y	Y
Call Centre Reporting, Real-time, Historical	N	Y	Y
Call Centre Wallboards (supplied by 3rd party)	N	Y	Y
Multimedia Call Centre	N	Y	Y
Microsoft TAPI 2.1 support	Y	Y	Y
Nortel LAN-CTE support	Y	Y	Y
Personal Call Manager TAPI app supplied	Y	Y	Y
Periphonics IVR Runtime Engine, maximum 24 voice channels	N	Y	Y
IP Music & BCM Amp	N	Y	Y
Mailbox Manager	N	Y	Y
Operator Manager	N	Y	Y
CDR File FTP Push & Pull	Y	Y	Y
CDR real-time call info over IP	Y	Y	Y

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Data Interfaces & Applications	BCM50	BCM200	BCM400
WAN interface card, X.21 port + V.35 port, optional, field-installable	N	Y	Y
WAN interface card, 2 x V.35 ports, optional, field-installable	N	Y	Y
Frame Relay & PPP, available on X.21and V.35 WAN ports	N	Y	Y
ADSL WAN interface (Annex A, G.Lite) *Available on BCM50a only	Y*	N	N
Ethernet PPPoE WAN interface *Available on BCM50a and BCM50e models only, and on BCM200 and BCM400 as keycode-enabled option. One port only.	Y*	Y*	Y*
IP Router	Y†	Y	Y
Routing Protocols, RIP & RIP2 & Static Routes	Y†	Y	Y
Routing Protocol OSPF	N	Y	Y
Firewall, with stateful packet filtering	Y†	Y	Y
Network Address Translation, for PCs	Y†	Y	Y
Network Address Translation, for IP sets	N	Y	Y
Quality of Service Packet Prioritisation in router, DSCP	N	Y	Y
VLAN tagging	N	Y	Y
NetLink Manager, WAN fallback to PSTN dialup	N	Y	Y
ISDN PPP Dialup, MLPPP – max 16 channels	N	Y	Y
Analogue PPP dialup, on integrated soft modem	Y	N	N
Analogue PPP dialup, on hardware modem	N	Y	Y
Maximum IPSec VPN Tunnels	5†	16	16
- Branch Office IPSec Tunnels	Y†	Y	Y
- Client IPSec Tunnels	N	Y	Y
Maximum WAN throughput	5 Mbps†	8 Mbps	8 Mbps
Maximum combined encrypted tunnel throughput	1.5 Mbps†	6 Mbps	6 Mbps
Maximum PPTP Tunnels	N	20	20
DHCP Client	Y	N	N
DHCP Server (for IP Sets and PCs)	Y	Y	Y
DHCP Relay Agent	Y	Y	Y
Web Proxy / Cache	N	Y	Y
DNS Proxy	Y†	Y	Y
DNS Cache	N	Y	Y
Dynamic DNS † Available on BCM50a and BCM50e models only	Y†	N	N

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Management	BCM50	BCM200	BCM400
Unified Manager	N	Y	Y
Element Manager *with release 4	Y	Y*	Y*
Network Configuration Manager (NCM) support	Y	Y	Y
Management connectivity via ISDN Dialup	N	Y	Y
Management connectivity via Analogue Dialup	Y	Y	Y
SNMP	Y	Y	Y
USB 1.1 port for Memory stick for boot-up configuration, keycode files, backup, etc.	Y	N	N
Serial port interface, for limited programming	N	Y	Y
Telset-based programming	Y	N	N

]]> http://www.freeitsupport.net/topic/bcm-compare-bcm50-bcm200-bcm400/feed 0 http://www.freeitsupport.net/topic/nortel-bcm-basic-user-features http://www.freeitsupport.net/topic/nortel-bcm-basic-user-features#comments Fri, 02 Sep 2011 16:46:41 +0000 admin http://www.freeitsupport.net/wordpress/?p=189 ]]>  

Please Note that it doesnt matter which phone you are using it will work the same way for all of them

Please note that only use those features which your phone Engineer has told you otherwise you will damage your phone system programing. or Try to use only theRED ones only.

Feature		*0	Button Inquiry
Feature		*1	Erases Feature
Feature		*2	Programs Autodial Key
Feature		*3	Programs Feature Key
Feature		*4	Program Speed Dial
Feature		*6	Ring Type
Feature		*7	Contrast Display
Feature		*80	Ringer Volume
Feature		*81	Move Lines
Feature		*82	Dialing Mode
Feature		*84	Call Log
Feature		*85	Assign Call Log Passwor
Feature		*89	Release

Feature		*0	Button Inquiry
Feature		*1	Erases Feature
Feature		*2	Programs Autodial Key
Feature		*3	Programs Feature Key
Feature		*4	Program Speed Dial
Feature		*6	Ring Type
Feature		*7	Contrast Display
Feature		*80	Ringer Volume
Feature		*81	Move Lines
Feature		*82	Dialing Mode
Feature		*84	Call Log
Feature		*85	Assign Call Log Passwor
Feature		*89	Release

Feature	*0	Button Inquiry
Feature	*1	Erases Feature
Feature	*2	Programs Autodial Key
Feature	*3	Programs Feature Key
Feature	*4	Program Speed Dial
Feature	*6	Ring Type
Feature	*7	Contrast Display
Feature	*80	Ringer Volume
Feature	*81	Move Lines
Feature	*82	Dialing Mode
Feature	*84	Call Log
Feature	*85	Assign Call Log Password
Feature	*89	Release

Feature*0  Will show what is the current function of the button is.

All other Features