Nortel IP Phone 1200 Series

We recently purchased two Avaya/Nortel 1220 IP phones for testing in our environment as a possible replacement to the manufacture discontinued i2002/i2004 IP phones. We’re evaluating whether we should purchase the 1120e/1140e or the 1220/1230 as our standard IP phone going forward. An obvious concern going forward is that the phone support the Session Initiation Protocol (SIP) so that it will be potentially capable of inter-operating with whatever soft switch or PBX we might have in the backend, be it the Avaya Aura or the legacy Avaya/Nortel Call Server 1000.

I should warn folks that the phone is sold with different SKUs depending if you want it running the UNIStim or SIP protocol. Upgrading the phone between the UNIStim and SIP firmwares is not supported by Avaya/Nortel. With that said I was successful in upgrading/converting a UNIStim SKU’d phone with the SIP firmware available from Avaya/Nortel’s Software Communication System (SCS). I did have some issues downgrading/converting the same set back to UNIStim, although I eventually found the workaround that was needed to trick the SIP firmware into believing I had newer firmware. I can share that with anyone that is interested or if anyone is stuck in a similar position.

The default configuration password is:

26567*738

Cheers!

Update: Monday February 22, 2010

It might be easier to remember the password as follows:

COLOR*SET

 

I know I’ve been asked this question quiet frequently and I finally got around to digging up the answer. Here are the details from the Nortel technical configuration guide with a few grammar changes and some formatting thrown in.

You can factory reset a Nortel IP phone that is already running UNIStim firmware release 3.0 or later.  You will need to be running the following firmware at a minimum for this procedure to work;
IP 1110 (0623C6E), IP 1120E (0624C6E), IP 1140E (0625C6E), IP 1150E (0627C6E), IP 1210 (062AC6E), IP 1220 (062AC6E), IP 1230 (062AC6E), IP 2001 (0604DCD), IP 2002 (0604DCD), IP 2004 (0604DCD), and IP 2007 (0621C6D).

The UNIStim firmware release 3.0 for IP Phones introduces the ability to restore an IP Phone to a “factory default” configuration. This can be useful when redeploying an IP Phone from one location to another, when starting to use an IP Phone with unknown history, or to reset to a known baseline configuration.

With UNIStim firmware release 3.0, and greater, the following keypad sequence is used to reset all provisioning parameters to a “factory default”:

[*][*][7][3][6][3][9][MAC][#][#]

Where the MAC corresponds to the MAC address of the IP Phone which can be found on a label on the back of the IP Phone.

Since a MAC address can contain the letters A through F, the letters A, B and C can be entered via the [2] key on the dial pad, and letters D, E and F can be entered via the [3] key.

For example, an IP Phone with MAC address 00:19:E1:E2:17:12 would be reset to “factory default” when the sequence **73639001931321712## is entered on the keypad.